Comedian Kunal Kamra’s ongoing banter with Ola Electric and its CEO, Bhavish Aggarwal, has taken a new twist. After facing a wave of customer complaints on social media regarding Ola Electric’s services, Kamra announced on X (formerly Twitter) that he “feels like an Ola employee.” Following this, he humorously accepted a “job offer” from Ola, outlining a “service crisis plan” with several actionable points aimed at improving customer satisfaction.
Kamra’s suggestions for Ola include:
- 7-Day Repair Commitment: He proposed a 7-day timeframe for scooter repairs, ensuring timely service at authorized centers.
- Compensation for Delays: For repairs that exceed the 7-day limit, Kamra suggested offering customers a temporary replacement scooter or a daily reimbursement of Rs. 500, with an additional Rs. 500 penalty for each day of delay, capping at Rs. 50,000.
- Insurance Coverage: He recommended that Ola provide two types of insurance for each electric scooter—one covering the scooter itself and the other covering service-related issues, with the latter at no additional cost to customers.
This exchange follows Kamra’s recent appeal to Union Transport Minister Nitin Gadkari to address concerns regarding Ola’s electric scooters and reports of Ola deploying bouncers at service centers, further fueling the ongoing public debate on the company’s service quality.
